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Task Centre BPM / CRM software, San Francisco, Bay Area, Sacramento, Northern California

BPM technology that enables quick business descisions.

TaskCentre is a Business Process Management Suite that allows you to automate manual processes and enforce your business rules, freeing up your staff from their onerous everyday repetitive tasks. TaskCentre provides comprehensive tools and design capabilities to integrate with any number of existing applications or systems to provide people with the information needed to make timely and accurate decisions; whenever and wherever they are located.

TaskCentre has an easy to use graphically rich user interface. All the tools are drag and drop. With these plug and play components TaskCentre is totally flexible in the process design and every task is easily extensible
Sales
Know which customers are ready to buy from you again and never let another revenue opportunity "slip through the cracks". Keep in contact with your customers by alerting a representative if a customer has not been called recently. Inform managers and project teams of up-coming new business and more.
Customer Service & Support
Alert sales and support personnel of service contracts that need to be renewed prior to expiry. Monitor and auto-respond to customer emails, then notify a support representative when he/she is assigned to resolve the issue. Identify customer tickets that are nearing resolution deadlines, and escalate them to higher-level personnel.
Management
Be alerted of critical events or trends that could impact revenues or profits:
Large opportunities that hit a certain stage in the sales process.
Customer service tickets that have not been resolved for x-hours or days.
More than 10 high priority repair calls that have not been resolved.
A sudden drop in a product's average sales price.
TaskCentre CRM software, San Francisco, Bay Area, Sacramento, Northern California
"They helped us keep the costs down, and made sure the tool was really working for us. Their on-going support has also been excellent."
Features
Advanced Business Alerts – Receive real time alerts of critical events, ensuring your organization is always one step ahead
Workflow – TaskCentre facilitates event-driven integrated workflows that can interact with employees at any stage within a given process.
Document Automation – Save time and money by automating the creation and distribution of everyday company documentation.
Web Content Publishing – Automatic generation, publication and updating of online information.
Integration – TaskCentre bridges the gap between disparate information systems without the need for complex programming.
Benefits
Having the agility to instantly respond to business critical issues
Gaining visibility from an enterprise wide information delivery system
Save time and money by automating repetitive and costly processes
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