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KnowledgeSync CRM software, San Francisco, Bay Area, California

Stay informed of the events that occur in your database.

KnowledgeSync is the premier business alerts platform to help small and medium-sized businesses stay informed of their daily activities. KnowledgeSync's powerful business alert engine delivers up-to-the-minute database activity alerts to your employees, customers, and partners via email, fax, or pager. Notify your sales team when customer complaints are resolved. Inform your customers when their order is shipped. Alert your service department that service order has been submitted, and more.

KnowledgeSync is perfect for small to medium-sized businesses who want a sophisticated database alert system that is affordable and easy to manage. Your customer service will improve because your employees can react quickly to potential problems before they become customer complaints.
Sales
Know which customers are ready to buy from you again and never let another revenue opportunity "slip through the cracks". Keep in contact with your customers by alerting a representative if a customer has not been called recently. Inform managers and project teams of up-coming new business and more.
Customer Service & Support
Alert sales and support personnel of service contracts that need to be renewed prior to expiry. Monitor and auto-respond to customer emails, then notify a support representative when he/she is assigned to resolve the issue. Identify customer tickets that are nearing resolution deadlines, and escalate them to higher-level personnel.
Management
Be alerted of critical events or trends that could impact revenues or profits:
Large opportunities that hit a certain stage in the sales process.
Customer service tickets that have not been resolved for x-hours or days.
More than 10 high priority repair calls that have not been resolved.
A sudden drop in a product's average sales price.
KnowledgeSync CRM software, San Francisco, Bay Area, California
"They helped us keep the costs down, and made sure the tool was really working for us. Their on-going support has also been excellent."
Features
Configurable to monitor events across multiple databases
Works with dozens of database platforms
· CRM
· Help Desk
· Financial
· Enterprise
· Others
Sends alerts in a variety of formats, such as email, pager, fax, or even instant messaging
Easily configures complex data events
Automatically runs quarterly, monthly, weekly or even daily reports
Benefits
Enables attentive and proactive customer service and sales
Disseminates news of key data changes, across the organization
Uncovers customer issues that would otherwise stay hidden and go unnoticed
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